Shipping & Return Policy
What's the status of my order?
Please email us at firstname.lastname@example.org for a pre-tracking status update.
How long are processing times?
Processing times can range between 2-5 business days and they do not include shipping times. Once your order ships you will see your tracking number update and it will arrive approximately within the selected shipping method you chose during checkout. (Ex: priority mail 1-3 business days)
How do I cancel my order?
Please email us at email@example.com with the word "cancel" in the subject line at your earliest convenience. Unfortunately, we cannot guarantee 100% that we will be able to cancel the order as we ship very quickly but we will do our best. If you receive the package and still wanted to cancel your order, we will provide a return shipping label as long as the package is unopened.
Which shipping couriers do you use?
We currently ship with USPS and UPS.
Do you offer free shipping?
Standard shipping is free for all orders $40 USD or above in the United States or $60 CAD or more in Canada. For orders under $40 in the United States, flat fee shipping is $5. For orders under $60 CAD in Canada, flat fee shipping is $15.
When will I receive my order?
Our processing times are usually within 1-3 business days. Once shipped, they will be shipped through the selected method. We do not ship on weekends or major holidays. Standard shipping usually takes 5-7 business days and Priority mail usually takes 2-4 business days until delivery. Once the carrier accepts and scans the package, you will receive a confirmation through the phone/email provided and will be updated to receive notifications on arrival time.
What countries do you ship to?
We're currently shipping to the United States, as wells as Puerto Rico, Alaska, and Hawaii. We also ship to Canada. Unfortunately, we cannot accept freight forwarding addresses.
What is our return policy?
We are happy to issue exchanges or refunds for products returned within 30 days of receiving your order. If you didn't look your Queen Cosmetics products for any reason, please don't hesitate to send us an email at firstname.lastname@example.org. We unfortunately unable to refund shipping fees.
How can I do a return?
Please email us at email@example.com and we'll make sure to help you with everything.
How long does it take to process a refund/return?
Returns are processed as fast as 2 days after receiving the product. Once we process the payment back to your original method you should see it reflect within 3-5 business days.