Privacy Policy

Effective date: July 2026

Queen Cosmetics ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our website, you agree to the practices described here.

1. Information We Collect

Information you provide: name, email address, shipping and billing address, phone number, and payment information when you place an order, create an account, or contact us.

Information collected automatically: device and browser information, IP address, pages viewed, and similar usage data collected through cookies and analytics tools.

Marketing information: if you sign up for emails or texts, we collect your contact details and preferences.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders and send order updates
• Provide customer service and respond to inquiries
• Send marketing communications where you have opted in
• Improve our website, products, and services
• Detect and prevent fraud and comply with legal obligations

3. Payment Information

Payment transactions are processed by secure third-party payment processors. We do not store full payment card numbers on our servers.

4. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings, though disabling them may affect site functionality.

5. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate (payment processors, shipping carriers, email/SMS platforms, hosting, and analytics providers)
• Authorities where required by law, or to protect our rights and safety
• A successor entity in the event of a business transfer

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. You can unsubscribe from marketing emails using the link in any message, or contact us at support@queencosmetics.store to make a request.

7. Data Retention

We retain your information for as long as needed to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

10. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page.

12. Contact

For privacy questions or requests, contact us at support@queencosmetics.store.