Return and Exchange Policy
Return & Exchange Policy
Hey gorgeous! 💖 We want you to absolutely love your Queen Cosmetics products, but if something isn’t quite right, we’re here to help!
- Returns & Exchanges: You have 30 days from the date you receive your order to request a return or exchange. Products must be unopened and unused to qualify for a return.
- Damaged or Defective Items? No worries! If your order arrived damaged, we’ll happily replace it within those same 30 days.
- Not feeling your purchase? We totally get it! You have 30 days to reach out for a return or exchange.
To start your return or exchange, just email us at support@queencosmetics.store, and our team will take care of you. 💌
📌 A quick note: Shipping fees are non-refundable since they go directly to the carrier, but we’ll do everything we can to make your return process smooth and stress-free! 💕